A few weeks ago I noticed that one of the bottom railings supporting one of the glass panels, had slipped out of the corner post, leaving the glass sitting at a bit of a dangerous angle. I immediately called your company and I once again was most impressed with the immediate, no hassle, service I received. The person I spoke with immediately stated that the rail was likely cut a little to short, thus allowing it to slip out of the post. He said he would try to get a technician out in the next few days. I then had a call from the technician and the very next day the problem was fixed. A new railing was installed and it once again looks like new!