The job which you were hired to do has been completed and I feel that I have to comment regarding the work that was done.
From start to finish I couldn't have been more pleased. Beginning with the initial visit, then the estimate and finally the work itself.
The explanation as to what was to be done, how it was to be done along with what I considered a fair estimate was presented very professionally yet explained in layman's terms so as to be easily understood.
The two individuals who did the job were just great, answering any questions I had and handling themselves as the pros that they were.
The building itself has 6 decks that will eventually need to be done and we've decided that we will have them done at the rate of two each year. I look forward to having you contact me again this time next year to arrange the next two decks to be done.
Thank you for a job 'well done'
Mr. Herbert Grieder
2011 BBB Business Ethics Award Recipient
Congratulations to the Recipients of the 2011 Business Ethics Awards!
BBB Serving Southern Alberta and East Kootenays was joined by 200 local business and community leaders to honour seven outstanding businesses on May 4 at the 2011 Business Ethics Awards.
"It is a testament to the value of trust in our communities when a record number of consumers nominate organizations for the 2011 Business Ethics Awards" said Sandra Crozier-McKee, President and CEO of BBB Serving Southern Alberta. "This year's nominees were of an extremely high calibre and BBB is honoured to be able to recognize these businesses."
The event was held at The Westin Calgary and had a relaxed cocktail hour feel. Lea Willams-Doherty emceed the awards and helped congratulate all businesses in attendance for their years of support.
Deputy Mayor Gael MacLeod and newly-appointed BBB CEO and President Sandra Crozier-McKee presented four businesses with honourable mentions, and three businesses with 2011 Business Ethics Awards.
At Home-Rail our motto is a simple one... 100% customer satisfaction. We encourage you to review our customer testimonials and to see for yourself why we're so highly recommended for our Aluminum Railings and Vinyl or Composite Decking.
Re: Installation quality and service
Chuck was extremely careful in everything he did and was 100% receptive of what we were looking for and how we wanted everything done. Home Rail couldn't ask for a better technician than him.
Thanks again Chuck for your great work and thanks to the rest of the Home Rail team for marketing a great product!
I have to thank you and your Team for the effort in getting our home project completed on schedule as promised. I also want to comment on the professionalism, quality of workmanship and the overall willingness of your crews to please the customer.
I hire hundreds of subtrade in our construction business and it always comes down to the people, and I have to tell you, it's been a true pleasure working with you and your people on site. Please pass on my comments to the owner, and thank your crews as we have done for a job well done.
Please feel free to use me as a reference anytime in the future.
Bruce Gilbert GSC
The deck looks great, I like the look of the tufdek.
Tim has done a wonderful job. The extra work he did to minimze the number of seams is appreciated. I also enjoyed spending the day with Tim, he was very polite and knowledgeable answering my questions, and very respectful of my house, working on it with care and quality.
Just wanted to thank you for our beautiful deck. It looks absolutely fantastic and has truly changed the overall feel of sitting out there! I believe we'll be using our deck alot more now, especially in the evening with those lights on the posts :-)
Your installers were great – very kind, courteous, and great job.
I also wanted to thank you for your generosity.
I hope you receive some good referral business from us because we've had many positive comments on the deck and have passed your name on to at least one or two people already.
Thank you again!
Hi Rich, just wanted to thank you and who ever else was involved for all your hard work during the weekends while I was away. You can't imagine how nice it was to get home and find the job completed just like you said it would be. We also appreciate all the excellent advice on how to do it properly even though the prep was a little more work. On top of it all your attitude and personality was a bonus and Home Rail is lucky to have such an individual working for them.
Thanks again from my entire family and please stop by anytime your (dog included).
We heard about Home-Rail receiving Honourable Mention for the Ethics Award for the small business category this year.
Congratulations from TecPro!
Again, many thanks for a job well done at our home. As expected Chuck installed our railing to perfection and assisting us professionally with the few questions we had. Thanks Nicole for the assistance and advice on our choices. Kindly proceed with billing our order with the card on file.
A few weeks ago I noticed that one of the bottom railings supporting one of the glass panels, had slipped out of the corner post, leaving the glass sitting at a bit of a dangerous angle. I immediately called your company and I once again was most impressed with the immediate, no hassle, service I received. The person I spoke with immediately stated that the rail was likely cut a little to short, thus allowing it to slip out of the post. He said he would try to get a technician out in the next few days. I then had a call from the technician and the very next day the problem was fixed. A new railing was installed and it once again looks like new!
In today's world, I have found most companies to find reasons why it's not their issue and they typically give you the royal run around. Your company has obviously understood the meaning of 'customer service' and as a result, has likely done very well for itself. This has been an awesome experience for me and you can count on me to spread the word about the quality of not only your product, but your customer service! Very impressive!
Well done and thank you!
Thanks once again,
I just wanted to let you know how things are going with Tim on the rail. He's great! Very accomodating and helpful with setting up times and working within our schedules, and getting it done very quickly. I totally thought I would be waiting a few weeks before getting the rail up, and it should be done by about Wednesday/Thursday. Excellent!
Congratulations to you & your staff at Home Rail for the Honorable Mention for the BBB Ethics Award.
Way to go!!
I LOVE the new railing... looks wonderful. I have a bit more work to do on my end but I will attach a picture.
Many thanks to you and Jeremy for the fabulous service.
Sorry I haven't had a chance to contact you earlier. But just want to say thank you for a wonderful job done on Monday. It looks great.
Thank you again for your fast and affordable service. I Will definitely recommend you in the future.
Do you have the final invoice? By the way your crew was awesome. I would highly recommend them to anybody.
Just wanted to drop a note to say that the railing looks great and the install was excellent!
Good Morning Kevin,
Our deck is completed and we're very happy with the work you folks did for us.
Firstly, I was most impressed with the way you treated Anita and myself at your office and the prompt emailing of the estimate. Max did a fine job of installing the vinyl and Rinchen could not possibly have done more to ensure the posts and railings were installed securely, straight and plumb! Both young men were a joy to have working on the deck. I can't compliment you enough for having two such fine employees who demonstrated their commitment to customer satisfaction.
Please advise the outstanding amount owing so I can finalize payment!
I am just LOVING the final product!!!!! Shut those neighbors out once and for all! ha ha!
It just looks fantastic, and I can't tell you how much I appreciate all of the extra time and attention and help from you and your team. The whole experience from start to finish was just easy and everyone was a pleasure to deal with.
I will drop off final payment this afternoon if that is ok?
THANK YOU SO MUCH!!
The people were amazing to deal with (sales to installers) and final product [Aluminum Railing] was second to none.
From: Grace Mckee Howell
They did a great job – LOVE the railing and the colour. I am so glad we did the obscure glass it give us a lot of privacy.
I think there is one cap missing so next time one of the guys are down there can you please give to them and we can install.
Have a great day!
Grace Mckee Howell
Attn: Kevin Fawcett
My name is Tanis Sawyer, and I am in the process (through your company) of having a rail installed on my balcony. I was not told that it would take another two weeks, for the glass still needed to be ordered!
But that's not what this email is about. This is to thank you for sending me someone who is professional, polite, courteous, and focused on the task at hand. Max Kolomoets is definitely an asset to your company and portrays the kind of "professional" service that you should be proud of as a Partner of Home-Rail Ltd. I believe any client would feel comfortable with having him work on their home.
Dear Sir / Madam.
This is to express our thanks for the excellent railing recently installed in our home. Having chosen your name randomly from the Yellow pages we were put at ease on our meeting Nicole. Her extremely pleasant and jovial attitude, added to her knowledge of your product is indeed an asset to the customer, and hence your Company.
Upon meeting and speaking with Corry we were impressed again with the happy attitude and his work ethics. Any questions were answered professionally and no mess was left. Corry spoke highly of your Company, and it would appear you pride yourselves in Employee and Customer satisfaction which can only lead to further success. We wish you all the best and will certainly be showing off the excellent results to neighbours.
I can't believe how wonderful and speedy your service has been, not only [that] the product looks awesome. Corey the installer is a fantastic gentleman and very professional, he did a wonderful job.
I want to thank you and your company for job well done and I can't wait to see the final results as am sure its going to look great. I will send some pictures.
Thnx, it got worked out and the deck is looking great. Tim is awesome to work with and very friendly!
Way to go!!
I have had everything completed and your guys have done great work. I would like the good commented too, don't want to be one of those people that only complain if something goes a little sideways. You've done a great job in keeping the customer happy and getting a great looking product installed! I can only assume this is how you would have dealt with any other customer, but it's nice to experience first hand. Very please with how this has all ended up.
Again thank you for the service.
Thanks for the feedback Kevin. We again had 2 neighbors stop by admiring the deck especially the railings and the lights. One neighbor said he would like your contact info for the railings and the vinyl decking so I told him I would check with you first. Are you OK with me passing out your information for prospective customers?
Thanks again (we are the talk of the pathway behind our house!)
Thanks for the note Kevin. Paula and I are very happy with how the glass railings turned out and have had numerous comments from our neighbors about the vinyl decking. One neighbor thought it was real exposed concrete so thank you very much. We actually set up the patio last night and enjoyed sitting out on the deck listening to the frogs croaking.
All done in record time – well done job – very pleasant worker - Luca.
Good Installation support and color range.
The glass was installed yesterday. It look good. Rinchen Sangpo did a great job.
Thanks – you do good work.
The deck looks great and the fellow who did the job was a hard and excellent worker. You are lucky to have him working with you.
Scott and Carole